Outline
This training course is designed to provide basic knowledge in quality management systems and the requirements of ISO 9001.
Objectives
At the end of this course participants should be familiar with:
the concepts of quality;
the concepts of management in relation to quality; and
ISO 9001 requirements.
Topics
- What is Quality?
- Quality concepts.
- Management concepts.
- ISO 9001 requirements.
- Review of exiting systems.
Participants
Personnel with basic management and/or administrative skills and knowledge, and who will be required to play a role in the establishment, implementation and/or maintenance of a quality management system within their organisation.
Duration
This course can be run over:
- one day (for between 4 to 12 participants); or
- two days (for between 6 to 24 participants).
Presenters
All presenters of this course hold formal nationally-recognised auditing qualifications in quality management systems and are experienced trainers and facilitators.
Resources
All participants will be supplied with a copy of the training material presented.
Typically, participants will be expected to bring a copy of ISO 9001 (for the practice session), a copy of their organisation’s quality management system (if possible and practicable), along with any necessary writing material for personal use.
Assessment
Participants will be assessed by the presenter through their performance in practice sessions, and the results of a written test.
Participants who successfully complete the course will be issued a “Certificate of Achievement”.
Your next step
Please contact us for further information.